How do I place an order with AFI?
You can contact us by phone, fax or email to place your order. If you
are an existing customer, you can reference your part number or an old
purchase order. If you are a new customer, you can use this Web site
to find the fastener item you want or get personal attention from one
of our customer support specialists.
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How do I become an AFI customer?
Your sales contact will be happy to guide you through the process of
obtaining "open account" status with us. If you require immediate shipment,
we accept major credit cards.
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How do I become an AFI supplier?
As an ISO 9001:2000-certified firm, AFI conducts a rigorous evaluation
of potential suppliers before they can be qualified. Please contact
our purchasing department for more information.
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I can't find the fastener item I need. Can you help?
AFI customers can contact us with specialty sourcing requests for hard-to-find
parts or to order custom items that match your prints and specifications.
With an inventory of over 60,000 items, it is likely that we have the
item you are requesting in stock - we just have to identify it properly!
Phone contact is often the best solution to this problem.
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Can I order an item from your Web site?
Not at the present time. However, we plan to make this service available
to our customers in the future. You can prepare a list of items for
quotation, and we will have one of our specialists contact you directly
to confirm order specifics.
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What quality assurance programs do you have in place?
We are accredited to ISO 9001:2000, and we maintain a full set
of ISO reporting systems. Members of our management team have been extensively
involved with quality control issues, receiving congressional appointments
to the NIST Advisory Committee for PL 101-592 (the Fastener Quality
Act). All of our products and procedures are in compliance with the
provisions of this federal legislation. Our Quality Control process
is rigorous and our Quality Specialists have a full set of gages, comparitors
and electronic measuring devices.
In addition, both of AFI's founders are past presidents of the National
and the New England fastener distributor associations, and key AFI personnel
regularly represent the fastener industry at ASTM, ASME, ANSI and ANMC.
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What is AFI's return policy on defective products?
Accurate Fasteners is committed to being your partner. Our "no-hassle"
return policy backs up our confidence in our products and systems.
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As an AFI customer, how will you work with me to meet my fastener
needs?
AFI is committed to meeting your fastener needs in a timely and cost-effective
manner. We offer a complete service approach that allows AFI personnel
to manage the entire stocking, reordering and systems configuration
process. We also feature a collaborative approach that enables AFI personnel
to work closely with plant management to ensure adequate hardware supplies.
A key factor in the success of AFI's collaborative approach is our
outstanding field sales force. All of our sales representatives are
experts in their field, and they are trained to work with your plant
personnel, materials handling people or engineers to find better fastening
solutions to your engineering and production needs.
In order to manage these approaches, we use a variety of tools, including
specialized product packaging and customized labels, bar code labeling
(using our AccuBar system), an EDI ordering process, and sophisticated
supply and demand modeling techniques.
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What is a just-in-time (JIT) or vendor managed inventory (VMI) delivery
system?
At AFI, we take pride in our inventory management systems experience.
We work with our customers to analyze their product use, suggest economic
order quantities and reorder points, and implement the entire process.
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Our JIT delivery systems help streamline the reordering process,
eliminating stock-outs and excessive inventory buildup. Plus, AFI personnel
work with you to tailor operations to your company's specific technological
capabilities. All audits and transmissions to AFI can be as simple as
a visual count and faxed status report or automated with a bar-code
reader and electronic transfer.
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Which inventory management systems do you offer?
We currently offer two, unique inventory management and delivery systems:
- Act Fast Assured Inventory program (card-based)
- Act Fast AccuStock™ program (audit-based)
Please see our Inventory Management
section for more information.
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How can I contact AFI?
